IT Services That Get Solutions Fast

NetGuard delivers peace of mind via a fixed-fee Technology-as-a-Service model. At TechXpress, NetGuard is designed to provide maximum productivity, security, and reliability to your computer users. We have designed every detail of our  IT services with the goal of enabling you to focus more on your core business functions while we streamline your IT and lower your costs. Our NetGuard managed service contracts do just that and, best of all, require no long term commitment or large capital outlay on your end to get started.

We base each of our IT management packages on the total number of PC's and servers in your contract, but no matter what the size, each package includes 6 key components:

• Constant performance monitoring and maintenance
• Unlimited service and support at no additional charge
• A 4-hour onsite response time guarantee
• IT consulting and planning to help you focus on your top IT priorities
• Wholesale hardware & software discounts to make updates easy
• Education & training to help you maximize productivity
• Our 100% no-hassle guarantee

TechXpress is proud to provide on-time and up-to-date IT services that let you save time and focus on your business' core priorities. Request a free quote today or get more details on our qualifications and options when you call 805.782.8324 x201.

IT Managed Services Offerings

Monitoring & Maintenance

This 24/7 network monitoring & maintenance service will allow us to watch most aspects of your network to detect, fix, and report problems before they escalate to the point that you experience downtime, data loss, or issues that require expensive repairs. For each of our Central Coast IT services clients, we provide constant monitoring and maintenance to ensure:

• Optimal network traffic & load
• Hardware integrity & reliability (servers, workstations, UPS's)
• Security infrastructure (routers, firewalls, switches)
• Data backup success & failure monitoring
• Anti-virus and spyware protection (free software/updates included)
• Spam filtering optimization
• Hardware and software asset inventory reporting
• Software patches, service packs, and updates
• User account changes (adding/removing)
• System performance status e-mail updates

Unlimited Service & Support (“Network Insurance Plan”)

In the event that your network goes down, or if you experience any type of issue, our team of IT service technicians will troubleshoot the issue with you at no additional charge. We provide:

• Help Desk Tech Support: Enjoy the freedom to have your employee point person(s) call us anytime during business hours and speak to a qualified technician about any issues that they or other users are experiencing.
• Vendor Liaison Services: Get on-time, on-target project management, escalation, and follow-up for your Internet, e-mail, hardware, and software providers.
• A Preferred Client Discount of 10% on Non-Covered Technical Support Labor: Save on costs for special projects that are outside the scope of our Agreement.

4-Hour On-Site Response Time Guarantee

Getting issues resolved as efficiently as possible is your top IT service priority, so in the event that our technicians are unable to resolve an emergency network issue from our help center, we will dispatch a technician to your facility within 4 business hours from the time the issue was reported.

Consulting & Planning

Continual communication with you and your key staff and sufficient planning is are both critical to the long-term success of a secure and reliable network.

On a monthly basis, our CTO (Chief Technology Officer) will meet with your designated point of contact (via telephone or in person) to review a brief summary of your network’s trends, security and performance, as well as any other necessary related issues such as:

• Disaster recovery planning
• Regulatory compliance
• Acceptable User Policy implementation

These reviews will equip you with specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Wholesale Hardware & Software Discounts

We aim to keep your IT service and maintenance costs as low as possible, even for replacing and upgrading your equipment. When the time comes for updates, you have the full benefit of our pre-negotiated discount prices with leading brand names such as Dell®, generally saving you approximately 10%-20% off retail pricing.

Education & Training

Boost your employees' productivity and morale by enrolling them in any one of our over 650 software training courses, covering a full selection of business technology and computer usage topics.

Our 100% No-Hassle Guarantee

We are so confident in our NetGuard program that we are willing to back it up with a powerful guarantee that no other Central Coast IT firm or consultant would dare to make:

We guarantee that, if during the term of our agreement, your network goes down, we will, using the resources reasonably available to us, work to restore your network to full speed with no additional service fees to you.  Keep in mind that there is no such thing as "perfect security" and there are no guarantees that you will never have any technical problems or downtime.  But TechXpress will guarantee you that, with the IT Services provided under our Agreement, you will see a significant drop in the number of problems you experience and an improvement in the speed, performance, and reliability of your system.

Ready to enjoy cost-effective IT management services that streamline your business? Request a free quote detailing how to address your IT needs or call 805.782.8324 x201 to get answers to your questions about our Central Coast computer services today.