NetGuard IT Managed Services Features Overview

Our full-service IT solutions include complete support of your computer network and its users for a fixed fee; unlimited remote & onsite help desk support, 24/7 network monitoring & maintenance, data backup management, security consulting, software training, strategic planning, and more. We serve both private and public sector organizations typically employing 10-200 users.

The following components are included in our fixed monthly package, which is priced based on your total number of pc's and servers under contract.

24/7 Remote Monitoring & Maintenance System

This 24/7 network monitoring & maintenance service will allow us to watch most aspects of your network to detect, fix, and report problems before they escalate into downtime, data loss, or expensive repair issues. Our services include the monitoring and maintenance of the following:

• Optimal network traffic & load
• Hardware integrity & reliability (servers, workstations, UPSs)
• Security infrastructure (routers, firewalls, switches)
• Data backup success & failure monitoring (enterprise software included)
• Anti-virus/spyware protection (enterprise software included)
• Mail security (enterprise software included)
• Spam filtering optimization
• Hardware and software asset inventory reporting
• Software patches, service packs, and updates
• User account changes (adding/removing)
• System status e-mail updates

Unlimited Remote Service & Support

In the event your network goes down, or if users experience any type of issue, our team of certified technicians will respond within 1-hour of being notified of such issue, and remotely troubleshoot until resolved, or until onsite service is deemed necessary.

• An online user-friendly ticketing system will be provided for your users to communicate and track status of support requests with our local NOC (network operations center).
• Users can call, email or open up a ticket with us anytime during business hours and communicate with a dedicated technician about issues they or other users are experiencing.
• We are available afterhours 24/7/365 for any issue your user(s) deem to be a mission-critical emergency that cannot wait until the next business day.

Unlimited Onsite Service & Support

An unlimited amount of onsite service time is included for when remote support is insufficient in resolving your issues. All travel fees including mileage/fuel are always waived with this service plan.

Response Time Guarantee

85% of the technical issues we deal with are resolved remotely, and always responded to within a 1-hour guarantee. In the event our technicians are unable to remotely resolve an issue, we will dispatch a technician to your facility within 2 business hours for emergency mission-critical items, and within 4 business hours for non-mission critical items. Max productivity of your users is our constant goal

Consulting & Planning

Continual communication with you and your key staff and sufficient planning is critical to the long-term success of a secure and reliable network. On a monthly basis, our CTO will meet with your designated point of contact (via telephone or in person) to review a brief summary of your network’s trends, security and performance, as well as to review our ongoing strategic planning projects such as disaster recovery planning, regulatory compliance, acceptable user policy, security consulting, and more. These reviews will allow us to make specific recommendations for improving your network performance, productivity, and help you plan for future IT needs.

 Education & Training

Unlimited Software Training Classes:Boost your employees' productivity and morale by enrolling them in any one of our 650+ available software training courses.

Wholesale Hardware & Software Discounts

When the time comes to replace/upgrade your computer equipment, you have the benefit of utilizing our pre-negotiated discount prices with leading brand names such as Dell, Cisco, HP, IBM, Microsoft, and nComputing. This generally saves you 10%-20% off retail pricing. In addition, we will help you qualify for even further discounts via any applicable special purchasing programs for your industry (e.g. schools, Government, non-profits).

Ready to enjoy cost-effective IT management services that streamline your business? Request a free quote detailing how to address your IT needs or call 805.782.8324 x201 to get answers to your questions about our Central Coast computer services today!

Need to see some client references first? No problem,  click here to check out some of our client video case studies or contact us to request client contact details to follow up on your own.