Our Central Coast IT Solutions vs. Your Other Options

You have options for your San Luis Obispo IT solutions, but if you're like most of TechXpress' clients, you already know that most of the IT companies out there end up burdening you with additional costs and inconsistent coverage. At TechXpress, NetGuard helps us protect you against those problems and ensure top-quality, time-saving solutions that resolve issues fast.

Experience for yourself the benefits of working with a hassle-free IT solutions provider that speaks your language and puts your needs first. Request a free quote detailing how to address your IT needs or call 805.782.8324 x201 to get answers to your questions today.

NetGuard vs. Reactive-based "Break-Fix" IT Providers

These days, most companies contract out to "break-it, fix it" IT firms, but these often provide inconsistent service with severe limitations:

• Incomplete maintenance and protection: Network, server, and desktop maintenance are often neglected by the provider, resulting in intermittent downtime and security issues, and causing your overall performance to degrade. At TechXpress, we prioritizes 24/7/365 maintenance and monitoring, with on-time updates to make sure your systems perform properly.
• Slow response: When you experience big gaps between when an issue appears and when it is resolved, you end up wasting time and staff resources trying to solve the problem yourself. TechXpress offers full remote support anytime, and onsite support in under 4 hours.
• High costs: Unpredictable, varying costs are a common problem with break-fix providers, and difficult to budget for. With TechXpress, you get one stable monthly fee and enjoy full coverage and strategic planning focused on the long term.
• Cookie-cutter solutions: Break-fix providers' IT staff is generally unfamiliar with your network and its users, impeding fast support that meets your needs accurately. At TechXpress, we provide you with a dedicated CTO (Chief Technology Officer) who knows your needs and each of our San Luis Obispo area IT solutions to make sure we meet those needs accurately.

NetGuard vs. In-House IT Staff

Employing an in-house computer services staff seems convenient, but the reality is that it involves plenty of risks that most small and medium-sized businesses cannot afford. Typical downsides:

• High initial costs: Full-time IT employees are very expensive. The average salary for a Network Administrator on the Central Coast is $60,000/year. This doesn't account for other employment expenses such as payroll taxes, workers compensation, holidays, vacations, sick leave, healthcare, and other benefits. At TechXpress, your pricing is based on the size of your computer network – even small networks get full coverage, but the cost fits their budget.
• High overhead: On-staff support involves high soft costs in general office overhead as you train, manage, provide for, and even replace these employees. At TechXpress, our centralized support eliminates this problem.
• High turnover risk: Turnover in IT is high and recruiting costs can pose serious challenges. Even more importantly, going without IT support while you look for replacement staff can be extremely expensive, and 2-weeks’ notice is rarely sufficient. With TechXpress, you avoid all of these problems – we handpick highly-trained staff and take the management burden off of you.
• Lack of expertise: Small businesses tend to do an inadequate job of evaluating IT talent because they themselves lack the knowledge and processes to find skilled technicians, and they don't have the resources to offer the oversight, incentives, and career path to attract the right people. The result: most hire semi-capable people to these jobs, and have no way of knowing their new employees' limits until something goes wrong. TechXpress' high standards, multiple certifications, and proven expertise mean we choose people you can count on.
• Outdated skills: Within 5 years, IT skills and education become obsolete, so updated resources and continuous training are essential. Small businesses don't have formal training programs and may even overlook their importance. At TechXpress, our technicians are required to update their skills constantly to ensure cutting-edge, accurate San Luis Obispo area IT solutions.
• Lack of resources: Many of the tasks associated with best-practice IT management should NOT be done by people; rather, they should be done with tools and technology. However, most businesses lack the resources to equip their IT department with updated technologies and systems to automate their processes. TechXpress puts the full benefit of these skills and resources within the reach of even small businesses.
• Lack of specialization: A complete IT solution requires different types of personalities and skills. CIOs, Network Administrators, and Help Desk agents serve different core functions, and tiny in-house IT teams are bound to fall short in one or more of these areas. At TechXpress, our specialists have advanced training and share detailed, up-to-date knowledge in their specific areas of expertise. They may apply some of these skills only a few times a year, but our team approach means that our professionals share information and skills, making our team and our clients' networks stronger.
• Extra research: A single individual does not benefit from economy of scale. Often, 75% of an IT task is research and 25% is implementation. For example trouble shooting a problem may take only 5 minutes to fix but may take 30 minutes or longer to figure out how to do it. An outsourced IT solution benefits from this concept as research for one customer applies to all others.

Dealing with IT is a distraction from an organization’s core business and all too often it robs it of time and energy. TechXpress' complete San Luis Obispo IT solutions remove this concern completely, while keeping costs low and results high.

NetGuard vs. Other IT Managed Services Providers

Finding the right IT solution is a challenge, and most companies don't make a high priority of giving you a good experience or a good return on your IT investment. Common problems:

• Surprise costs: You feel as though you’re still being “nickel and dimed” for services that should be included in the monthly management fee: virus protection; onsite visits or remote support exceeding a certain threshold of time, adding a new user, replacing PC's, consulting, etc. TechXpress' total coverage plan addresses all of these, and even gets you a discount when it's time to replace your PCs.
• No long-term focus: Most companies neglect strategic planning initiatives, compromising your service quality in the long term. We schedule periodic updates to touch base about your needs and make sure our solutions are on the right track to match any changes to your business.
• Time for problems to go public: Your users are complaining about lack of response time to their issues being resolved, remotely and onsite. TechXpress' guaranteed response times make sure that our solutions are fast, smooth, and discreet.
• Unspecialized technicians: Your dedicated service team should include a primary technician, backup technician, account manager, and CTO, but instead, most companies assign you inconsistent techs who lack a detailed knowledge of your setup and needs. The result: extra frustration and more downtime. At TechXpress, you can relax knowing we have specialized technicians and a dedicated CTO to meet your needs accurately.

Just one of these problems is enough to expose you to serious problems and even security risks, but TechXpress has solved these and many others with smart, sophisticated San Luis Obispo County IT solutions. Our goal is to help our small business clients focus on what they do best and leave the IT management and support to our qualified professionals. Get started today when you Request a free quote detailing how to address your IT needs or call 805.782.8324 x201 today.