TechXpress PIONEERS NEW CONCEPT IN TECHNICAL SUPPORT

Pre-Paid Technical Phone Support Cards are the first of their kind on the Central Coast

San Luis Obispo, CA — Striving to remedy the everyday annoyances, glitches and questions that most computer-users face, San Luis Obispo-based company, TechXpress introduces their new XPRESS Prepaid Technical Phone Support Card. The card is the first of its kind on the Central Coast.

The idea for the XPRESS Prepaid Technical Phone Support Card came to TechXpress President Bryan Sarlitt when he realized that many of his customers were requesting service calls for minor problems that could be resolved with a brief phone consultation. "The program is designed to save you time and money. Often we can resolve problems quickly, and for a very small fee," says Sarlitt. "At the very least, we can make absolutely sure you need a service call before you request one."

The XPRESS Prepaid Technical Phone Support Cards come in 30, 60, 120 and 240 minute increments and can be added to at any time, just as you would with a phone card. Callers use a toll-free number to contact a certified technician, who can assist with both hardware and software issues. Service is currently available Monday through Friday from 9:00 a.m. to 5:00 p.m. TechXpress hopes to eventually offer 24 hour access.

Cardholders will also have access to a special section on the TechXpress website that offers Frequently Asked Questions and troubleshooting tips that may help customers fix computer problems without professional help.

TechXpress plans to offer its XPRESS Prepaid Technical Phone Support Card to both businesses and individuals. Bryan Sarlitt notes that businesses in particular will find it useful to maximize office productivity. "If every employee had a XPRESS Prepaid Technical Phone Support Card in their Rolodex, they could resolve almost any technical issue on the spot – from questions about error messages, to computer viruses… even problems with the spreadsheet they’re working on," says Sarlitt. "There’s no wasting time waiting on hold with the manufacturer or poring over confusing, complicated manuals. We get your employees back on the job as quickly as possible."

For individuals, Sarlitt suggests that the cards make a useful and unique gift for graduates, seniors, self-employed individuals, or anyone who has ever had a frustrating moment at their computer.

TechXpress, Inc. is in no way affiliated with Tech Express, TechExpress, Technology Express or Tech Xpress.