"Our decision to use TechXpress as our technology partner was a very sound decision. I have been very happy. They've been really great to work with."
Dana Merrill, President
Q&A with Dana Merrill, President of Mesa Vineyard Managment:
"We’re out in an estate vineyard that produces in the range of 30,000 cases of wine a year. A good many of those cases are sold out directly to customers in our tasting room, also on our wine club. And there’s a great deal of record keeping that’s part of the process. So having TechXpress support us, let’s us do what we do best, and that is to make wine, and ensure our visitors have a great experience in wine country.”
Why NetGuard from TechXpress?
"NetGuard offers an all encompassing approach to keeping your system running properly without having to try to take care of it on an item by item basis with hourly charges. Basically you’re laying the risk off to them for a fee and they take care of you. There’s no question about whose responsible, they are. Basically you’re laying the risk off to them for a fee and they take care of you. The systems are reliable. There is little to no downtime with NetGuard.”
How would you rate your decision to select TechXpress as your IT partner?
"Our decision to use TechXpress as our technology partner was a very sound decision. There were vendors that did offer more cost effective solutions but we weren’t satisfied that it was the best overall value. What I value most about my relationship with TechXpress is they’re somebody I can count on. I can count on them getting the job done. They stick to the plan. They’ve been really great to work with. When I’m the owner, I don’t really want to get into a lot of the details. If we agree what we’re going to do as a team, on our side and on theirs, and then the plan is carried out and it all works as advertised, life doesn’t get any better than that.”
How is your business benefiting from technology?
"In most cases, technology has been the equalizer to allow us to provide a cost effective service to all of our clients.It’show we farm as many acres as we do, as efficiently as we do, as spread out as we are, is basically because we are as automated as we are, and that leads back to computers.That’s why it’s important for a company like ours to have an IT provider that really performs as a partner.”
What would tell with other businesses considering TechXpress?
"I have been very happy. They’ve been very responsive. It’s a very professional organization, they put forth a good image, they do what they say they’re going to, they follow through, and Bryan and his team are really good about follow up too. They’ll ask you if they’re doing a good job and they want to hear about it if it’s less than optimal; they want to know that and that impresses us. We like to run our business that way and I appreciate that.”
Testimonial from Paul Cuellar, Accountant for Mesa Vineyard Management, Inc.
"With an immediate need for service and support in 2009, we partnered with TechXpress to provide IT managed support services. TechXpress impressed us from the get-go with their professionalism, responsiveness, and results-oriented approach. They immediately identified areas of concern with our systems and developed a comprehensive plan of action.
TechXpress have exceeded our expectations in assisting us in all software and hardware needs. The comprehensive hardware evaluation report they provide allows us to view each workstation and server on an "End of Life Cycle" basis. This greatly assists us in our budget preparation for hardware upgrades. The regular audit of machines also provides us with the patch status of all workstations, disk space utilization, and software license summaries just to name a few. Based on the thorough evaluations we are presented with, we always feel informed regarding the health of our network, workstations, and servers.