TechXpress is seeking a customer oriented, entry-level IT support specialist to join our growing IT Solutions team. Your primary role in this position is to provide help desk/remote level 1 technical support to our business and government clients.

Compensation Package:

• Competitive base pay
• Performance bonuses
• Paid time off (vacation, sick, holidays)
• Blue Cross Health Insurance
• Group Disability Insurance
• Equity Participation
• Free gym membership to Kennedy Club Fitness
• Company Cell Phone
• Company Laptop
• Continuing industry education, training, mentorship, and
• certification to further your skills and provide greater value.

Responsibilities:

• Monitor incoming client support requests, and prioritize/escalate responses accordingly. Includes documenting and tracking all support requests and resolution according to support procedures.
• Diagnose and troubleshoot assigned computer and network related problems.
• Perform routine preventative maintenance tasks.
• Provide user support for MS Windows and Office productivity applications, e-mail, and other software as assigned.
• Research, recommend, and build quotes for new systems/replacement parts as needed.
• Provide sales engineering support as needed for network audits and installations.
• Oversee RMA (Return Merchandise Authorization) process with vendors for faulty parts.

Qualifications:

• 1+ year professional experience providing computer tech support related services, where customer service is the #1 priority.
• Strong technical background to provide baseline support for Windows-based workstations, servers, and peripheral devices, as well as MS Office software.
• Required to hold an A+, Network+, or other comparable certification.
• Professional, customer oriented attitude.
• Strong analytical skills with the ability to efficiently identify the root cause of an issue and resolve.
• Passion for staying up to date with current IT standards and technologies.
• Excellent communication and interpersonal skills.
• Must have a clean driving record and background.

Application Requirements:

Please include answers to the following questions in your email/cover letter (along with your resume) to improve your chances of being selected.

• Why do you feel you’re the best fit for this position?
• What is the one professional accomplishment you're most proud of?
• What was your reason for leaving your most current employment position? If presently employed, why are you looking to leave?
• When is your desired start date?
• What is your desired salary?