August 11th, 2009 - San Luis Obispo, CA -- Allen Mapalo, Chief Technology Officer of TechXpress, Inc. was recently awarded the Information Technology Infrastructure Library (ITIL) V3 Foundation certificate. ITIL has established extensive guidelines and standards pertaining to Information Technology infrastructure and service. The guidelines cover topics ranging from service support and delivery to problem and incident management.
The ITIL Certification Management Board is comprised of highly-respected industry leaders from around the world. In order to become certified, applicants undergo comprehensive testing to demonstrate their mastery of ITIL guidelines.
"In order to meet the growing IT governance and compliance demands of its enterprise clients, TechXpress has taken the initiative to put its CTO thru a world-renowned training course in best practices for IT management," said TechXpress Founder/CEO Bryan Sarlitt. "To the best of our knowledge, TechXpress is the only technology company in the county to employ such standards."
"The value of ITIL certification has been proven by thousands of companies worldwide as the most effective and proactive approach to IT management,” said Mapalo. “Our ITIL certification will translate to higher service levels and greater satisfaction for our clients, especially our NetGuard Managed IT clients."
TechXpress, Inc. is a leading technology company offering innovative solutions that enable small businesses to succeed in today's digital age. Offerings include Turnkey E-Commerce Solutions and Managed IT Services. For more information visit www.techxpress.net or call 782-TECH (8324).